We have ambitions and a goal to achieve 90% of our service level agreement and have achieved an overall Green Service Level on an Annual Basis. As we strive to continue standards it’s safe to assume we will fall within service levels at any given time of the year, however, it is fair to mention that from time to time service levels may dip, and could result in a far longer wait time. The service level is a great measure to maintain and uplift performance. Please, refer to the below columns to seek our current service levels.
This page is updated when service levels move between Red, Amber and Green
If we are above an 85% Service Level you will see us in Green, Amber is between 51% – 84% and Red is below 50%.
Tracking our service levels is a good indicator to understand if there are any backlogs across our different channels. If there is a backlog, please hold off from re-connecting with us as it will impact service levels and other customers
All service levels are based on working business days (Monday – Friday) and scheduled closes are not included. To find out more information on scheduled closes, please click here